FAQ

Most orders are shipped within 3-5 business days. Arrival to customer is dependent upon shipping method and transit time from the origin warehouse. Professional will provide a shipping confirmation and tracking number when order has shipped. For specific lead-times, please contact customer service at (86) 18118100011. Be prepared to provide web order number for details.

Will Call orders must be confirmed with a customer service representative. We do NOT allow Will Call orders to be placed over the website because we are unable to confirm adequate local stock in real-time, at the time of order.

Yes, Anligu will provide a tracking number and link within 24 hours of shipment.

Please contact Anligu immediately, and provide photos of the packaging and damaged goods. Some additional paperwork may also be required in order to file a claim with the shipping company. We will make every attempt to resolve the issue in the most expeditious and thorough manner.

Yes, we do. We accept PayPal as one of our official payment methods. Once your order is confirmed, we will send you a PayPal invoice for secure payment.

No. Anligu does not accept payment by Letter of Credit.

All International Orders are shipped Freight & Duties Collect on the customers' freight account number. This is to ensure proper tarrif processing and allow for customers to quickly resolve any issues within their home country.

Anligu provides our own Certificate of Conformance with every order but does not assume liability for any potential factory defects, nor do we claim that any material is suitable for your specific application. The purpose of these certificates is simply to ensure that we are providing products that meet the description stated on our packing list.

Factory Certificates of Conformance may be requested at the time of order, but availability is dependent upon several factors. In order for Anligu to provide these certications, material must be special-ordered from our factory supplier. Factory certifications are not available for items which are already on our shelf. Factory Certifications may also incur additional fees. For more information, please contact customer service at (86) 18118100011.

"Actual" Test Results are test reports from the exact lot & batch being ordered. These tests can be quite expensive and require the purchase of one additional test piece, or may involve cutting a portion from the article being purchased. Before offerring a price quotation for these Test Reports, Anligu will need to know the specific tests that need to be performed and/or the specification and test standard that is required. Please contact a customer service representative for additional details and a price quotation. These tests are involve additional production and testing time.

It's possible, but may require an additional cutting fee.

Lot & Batch Traceability typically involves special order material produced at the factory, after the time of order. Off-the-shelf materials do not typically have lot & batch traceability. Please contact customer service for details.

While samples may be available for some products, we ask that customers purchase a Minimum Order Quantity through our website. This is why Anligu offers our customers a Minimum Order Value of just $ 20.00 compared to an industry average of $ 200.00.

Yes. This type of packaging is often required for international orders, and may involve additional costs.